Frequently Asked Questions
Everything you need to know about illuminating your home.
What happens if my light fixture arrives damaged?
We take great care in packaging fragile items, but if your order arrives damaged, please contact us within 48 hours. We will provide a prepaid return label and ship a replacement immediately.
Are light bulbs included with the fixtures?
Most of our fixtures do not include bulbs unless specified in the product description. This allows you to choose the color temperature and brightness that best fits your space.
Do you offer international shipping?
Currently, we ship to the continental US and Canada. Shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all uninstalled fixtures in their original packaging. Please note that custom orders and final sale items are non-returnable.
Are your products compatible with dimmer switches?
Most of our chandeliers and pendants are dimmable, provided you use dimmable bulbs and a compatible wall switch. Please check specific product specifications for details.
Do I need a professional electrician for installation?
While some plug-in lamps are simple to set up, we strongly recommend hiring a licensed electrician for all hardwired ceiling and wall fixtures to ensure safety and warranty compliance.